FAQs
1️⃣ Orders & Payment
No, you can check out as a guest. Just enter your address and payment info. Creating an account is optional — only if you want faster checkout next time.
You cannot change your order (add or remove items) after it is placed.
Once submitted, your order is immediately sent to our fulfillment centers for fast processing, so no changes can be made.
If you need to cancel, please contact us as soon as possible at support01@shopskt.com. We will check if cancellation is still possible.
We accept credit cards (Visa, MasterCard, American Express) and PayPal.
All payments are securely processed and encrypted. We do not store your payment information.
Common reasons include:
Incorrect billing address or CVV code
Insufficient funds
Bank fraud protection (for cross-border or unusual purchases)
Try: Double-check your information, use another card, or try PayPal. If it still fails, contact your bank.
Check your tracking link – see the latest status
Wait 48 hours – some carriers delay "delivered" updates
Ask neighbors or front desk – your package may have been left with them
Contact us – email support01@shopskt.com if it still hasn't arrived
Wait 48 hours – carriers sometimes mark “delivered” early
Ask neighbors or front desk – package may have been left with them
Check around porch or mailbox – it might be hidden
Contact us – email support01@shopskt.com if still not found, we will help
This is usually normal. Common reasons include:
The package is in transit but hasn't been scanned yet
It has arrived at a local sort center waiting for the next scan
Delays can happen with international shipping
If no update for more than 5 business days, contact us at support01@shopskt.com
Yes. Most items can be returned within 30 days of delivery — no questions asked.
Return window: 30 days from delivery date
Condition: Unused, original packaging, all accessories included
Return shipping: Paid by the customer (for non-quality issues)
Restocking fee: 10% will be deducted from your refund
Refund time: Within 7 business days after we receive and inspect the return
⚠️ Please contact support01@shopskt.com for a return authorization before shipping anything back. Unauthorized returns will not be accepted.
2️⃣Shipping & Delivery
Processing time: 1-2 business days (every device undergoes 72-hour real-call testing before shipping)
Shipping time (depends on location and method):
| Method | Time |
|---|---|
| Standard Shipping | 7-15 business days |
| Express Shipping | 3-7 business days |
| DHL/FedEx Priority | 2-4 business days |
You will receive a tracking number via email once your order ships.
Yes, we ship to most countries.
Simply enter your address at checkout. If you can proceed with the order, it means we can deliver to your location.
Yes.
Option 1: After your order ships, you will receive an email with a tracking number and link.
Option 2: Go to the ‘Track Order’ section at the bottom of our website, enter your order ID and email address to track.
Not necessarily.
To get your items to you faster, we may ship from different warehouses. If your order is split, you will receive multiple tracking links.
All packages usually arrive around the same time, but possibly not on the same day.
3️⃣Gift & Personalisation
Most products can be personalized.
Please email us at support01@shopskt.com to confirm your specific customization request.
Yes, we offer custom orders.
Please contact us at least 2-4 weeks in advance for design, production, and delivery.
Email support01@shopskt.com with your request (colors, style, packaging, quantity, etc.).
Yes, we offer custom bridal bouquets.
Please email us at support01@shopskt.com with your request (colors, flower types, style, wedding theme, etc.).
We recommend contacting us at least 2-4 weeks in advance to allow enough time for design, production, and shipping.
Yes, personalisation is available for bulk orders.
Whether for wedding favors, party gifts, or greeting cards, we can customize them to your needs.
Please email support01@shopskt.com with your request (quantity, style, personalisation details, etc.). We recommend contacting us at least 4-6 weeks in advance.
4️⃣Product Care & General Info
No, they are not real or fresh flowers.
Our flowers are handmade crochet flowers or high-quality artificial flowers. They never wilt, require no water, and are perfect for weddings, parties, and home decor. They can last for years as keepsakes.
They last indefinitely.
Crochet flowers are handmade from durable yarn. They never wilt and require no water. As long as you keep them away from prolonged direct sunlight and humidity, they will stay beautiful for years — perfect as a permanent keepsake for weddings or anniversaries.
Yes, but with some care.
Our flowers (handmade crochet and artificial flowers) are suitable for outdoor use. To avoid long-term fading or dust buildup:
Avoid prolonged direct sunlight
Avoid heavy rain
After the wedding, we recommend bringing them indoors. With proper care, they will last for years.
Yes, they make great gifts.
Our crochet amigurumi are handmade from soft yarn and are suitable for older children, teens, and adults (birthdays, anniversaries, party favors, etc.).
⚠️ Note: Some amigurumi may contain small parts (e.g., safety eyes, decorative buttons). Not recommended for children under 3 years old due to choking hazard.
Yes, we do.
Each flower product comes with basic care and arrangement tips. We also offer free video tutorials on our website and YouTube channel showing how to make different bouquet styles and decorations.
If you have any questions, feel free to email us at support01@shopskt.com.
